Know the Families You Serve: Audience Insight as Your Anchor
Move beyond generic demographics by interviewing adult children, spouses, and caregivers about their moments of decision. Capture motivations, barriers, and timing triggers. Then write to a person, not a profile.
Know the Families You Serve: Audience Insight as Your Anchor
Patterns emerge in questions like costs, hours, safety, and caregiver compatibility. Borrow their exact words to mirror concerns respectfully. When readers feel heard, they stay, read, and reach out.